The Lagos State Consumer Protection Agency (LASCOPA) says it is committed to protecting consumer rights and improving service delivery through its monthly Stakeholders’ Parley with Eko Electricity Distribution Company (EKEDC) and Ikeja Electric, an initiative that has positively impacted more than 10,000 Lagos residents.
As part of its consumer protection mandate, the Agency has facilitated the recovery of over ₦200 million in credit adjustments for electricity consumers through the intervention of EKEDC and Ikeja Electric, further demonstrating its dedication to ensuring fairness, accountability, and consumer satisfaction in electricity service delivery.
The monthly Stakeholders’ Parley provides a unique platform for electricity consumers, service providers, regulators, and other stakeholders to engage directly on critical issues, including electricity supply, estimated billing, metering, customer service, consumer rights, and dispute resolution.
Speaking on the significance of the initiative, the General Manager/Chief Executive Officer of LASCOPA, Afolabi Solebo, stated that the engagement reflects the Agency’s unwavering commitment to fostering constructive dialogue between consumers and electricity distribution companies while ensuring that complaints are resolved through transparent, fair, and efficient mechanisms.
According to him, the programme has empowered thousands of consumers with valuable information on their rights and responsibilities, dispute resolution processes, energy conservation, and the various channels available for lodging complaints and seeking redress.
Solebo noted that sustained collaboration among regulatory agencies, utility providers, and consumers remains vital to strengthening consumer confidence, promoting accountability, and enhancing service delivery across the electricity sector.
He commended EKEDC and Ikeja Electric for their continued partnership and willingness to engage directly with consumers, describing the initiative as a practical example of stakeholder collaboration in the public interest.
The General Manager disclosed that the Stakeholders’ Parley holds on the last Wednesday of every month with EKEDC and on the last Thursday of every month with Ikeja Electric, providing consumers with regular opportunities to interact directly with service providers and relevant stakeholders.
He encouraged electricity consumers across Lagos State to report service-related complaints through LASCOPA’s online and offline complaint channels. He also urged consumers to remain informed about their rights and obligations, promptly report grievances through appropriate channels, and actively participate in stakeholder engagements aimed at strengthening consumer protection and improving electricity service delivery.
LASCOPA remains committed to ensuring that every consumer in Lagos State is treated fairly, receives quality services, and has access to prompt and effective redress mechanisms, in line with its mandate of promoting a fair, transparent, and efficient marketplace.
